Every return, classified. Automatically.
Stop tagging returns by hand. ReturnSense AI reads each request, assigns reasons, and feeds clean data into your Shopify store.
Classify Returns Instantly
AI reason detection
Our classifier reads return requests and assigns reasons—sizing, defect, not as described—in seconds, no prompts required.
Tailored taxonomy
Built for ecommerce returns: wrong size, damaged on arrival, late delivery, changed mind, and 20+ more categories out of the box.
Confidence scores
Every classification comes with a confidence percentage so you know when to trust the result and when to flag edge cases.
Bulk re-classification
Reprocess historical returns when you add new reasons to your taxonomy. Fix past data in one click, not manually.
Sync With Shopify Automatically
One-click Shopify install
Install from the Shopify App Store, authorize your store, and start classifying returns in under five minutes. No dev required.
Real-time order sync
New returns appear in ReturnSense as they come in—no polling delays, no manual imports, no spreadsheets to update.
Write-back to Shopify
Classification results flow back into your Shopify order notes and tags automatically. Your team sees the reason everywhere.
Webhook triggers
Fire automations when specific return reasons spike—defect rate jumps, sizing complaints, fulfillment failures—before they cost you.
Understand Your Return Patterns
Return reason dashboard
See which reasons drive your highest return rates by product, variant, or time period. Update your decisions with actual data.
Product-level analysis
Drill into individual SKUs to find return drivers. Identify bad batches, misleading descriptions, or sizing guides that mislead.
Trend alerts
Get notified when a product's defect rate crosses a threshold you set. Catch issues early, not after a support spike.
CSV export
Pull your classified return data into any BI tool or spreadsheet. Full history, filtered by reason, date range, or product.
Reduce Operational Overhead
Auto-triage rules
Route returns by reason automatically—refunds for change-of-mind, replacements for defects, escalation for high-value items.
Team annotations
Add notes to any classified return. Track disputes, log context, build a knowledge base your team actually uses.
Audit trail
Every classification has a timestamp, source request, and confidence score. Audit your return process for compliance or disputes.
Multi-store support
Connect multiple Shopify stores under one ReturnSense account. Manage classification across your entire operation from one dashboard.